We are looking for an experienced Customer Service Executive to represent Azalea Pharma and offer excellent, consistent support across every customer interaction.
You will help resolve enquiries and complaints, coordinate with internal teams on order and delivery questions, and help maintain a high standard of customer satisfaction.
Responsibilities:
- Respond to customer enquiries by phone, email and chat.
- Resolve complaints promptly and professionally.
- Coordinate with logistics on order and delivery status updates.
- Log interactions and share recurring issues with the team.
- Maintain up-to-date product and service knowledge.
Requirements:
- Degree in business administration or a related field.
- Minimum of 2 years’ similar experience.
- Excellent interpersonal and communication skills.
- Computer literate and comfortable with CRM tools.